Tuesday 2 June 2015

Accenture Recruiting Freshers As " Service Desk Agents " - June 2015

Accenture plc is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009. It is the world's largest consulting firm as measured by revenues and is a Fortune Global 500 company. As of 2014, the company reported net revenues of $30.0 billion with approximately 323,000 employees, serving clients in more than 200 cities in 56 countries. In 2012 Accenture had about 80,000 employees in India, more than in any other country, about 40,000 in the US, and about 35,000 in the Philippines.
Eligibility : Any Graduate
Functional Area: IT / Software
Designation : Service Desk Agents
Job Location : Gurgaon
Experience : 0.6 - 3 yrs
Salary : As Per Norms
Roles & Responsibilities :
Provide excellent chat and email support to resolve user problems .
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
Follow strict guidelines and procedures.
Ability to follow the direction of management and receive coaching and provide customer feedback.
Ability and willingness to quickly complete large volumes of work with high quality.
Extreme low tolerance for errors.
All other tasks as assigned.
Non-Voice process and customer interaction mainly through email, chat & remote support.
24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
Transport cost will be compensated as per the company's norms.