HCL Technologies Ltd is recruiting candidates for following positions:
Position: Customer Support Executive
Walk In Date: 30-05-2015
Technologies: BPO
Experience: 0 - 0 Years
Location: Chennai
Qualification: Any Graduate/Under Graduate
Job Description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA
Able to work independently and efficiently to meet SLA
Able to comprehend the request of the customer and meet the quality standard
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA
Able to work independently and efficiently to meet SLA
Able to comprehend the request of the customer and meet the quality standard
Desired Profile:
Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
Improving skill level throughSelf development/nominating training programs Skill reverification Tests
Meet the defined Quality Scores. Innovation and Process Improvement
The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
To consistently meet or exceed CSAT parameters as defined for the process
Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
Improving skill level throughSelf development/nominating training programs Skill reverification Tests
Meet the defined Quality Scores. Innovation and Process Improvement
The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
To consistently meet or exceed CSAT parameters as defined for the process
Company Profile:
HCL has always had the uncanny ability to read ahead, of any market inflexion point and adapt itself to derive maximum advantage.The 35 year old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R and D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals of diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
HCL has always had the uncanny ability to read ahead, of any market inflexion point and adapt itself to derive maximum advantage.The 35 year old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R and D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals of diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
How To Apply:
Contact Details:
Telephone: 044-43935121
Walk-in Date: 30-05-2015
Time: 10 AM to 01 PM
Address:
HCL Technologies Ltd,
73-74, South Phase,
Ambattur Industrial Estate (AMB-5),
Chennai-600058.
HCL Technologies Ltd,
73-74, South Phase,
Ambattur Industrial Estate (AMB-5),
Chennai-600058.
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