About the Company:Mindtree delivers technology services and accelerates growth for Global 1000 companies by solving complex business challenges with breakthrough technical innovations. Mindtree specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, data analytics, testing, infrastructure, EAI and ERP solutions.We are among the fastest growing technology firms globally with more than 200 clients and offices in 14 countries.
Eligibility: B.E/B.Tech/MCA
Industry: IT/Software
Position: Junior Engineer
Experience: Freshers
Job Location: Chennai, Hyderabad
Salary : INR 2.1 LPA
Eligibility Criteria:
2014 Batch - BE/BTech and MCA candidates with 60% and above throughout
Should have understanding of basic IT related technical terms like memory, server, CPU, network, IP address etc.
Prior Experience in infrastructure monitoring will be an added advantage
Job Description:
Be responsible for queue monitoring and acknowledging tickets.
Assigning tickets to next level of engineers as per the category of tickets
Service Desk, Server monitoring, Network monitoring, Troubleshooting server issues & network issues.
Incident management and client handling skills.
Support on call, ready to work in any shift as per the project need from any Mindtree location.
Basic application support knowledge
Excellent written and oral communication
Ability to work independently, be adaptable to change and varied working hours
Ready for 24/7 support, rotational shifts Ability to take quick decisions, like when to escalate a ticket to next level
Website: www.mindtree.com
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